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Financial Services Representative

4 weeks ago

Roanoke, Virginia, United States Member One FCU Full time
Member Center Associate

We are seeking a highly motivated and customer-focused individual to join our Member Center team as a Member Center Associate. In this role, you will be responsible for providing exceptional service to our members and potential members through various channels, including phone, email, and online banking.

As a Member Center Associate, you will be the initial point of contact for our members and will be responsible for answering their inquiries, resolving issues, and providing information about our products and services. You will also be responsible for operating our computer system to access member account information and accurately record member transactions and information requests.

We are looking for a team player who is passionate about delivering exceptional customer service and has a strong understanding of financial services. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Responsibilities:
  • Provide exceptional service to members and potential members through various channels
  • Answer inquiries and resolve issues related to member accounts, products, and services
  • Operate computer system to access member account information and accurately record member transactions and information requests
  • Market and cross-sell current and new products and services of the credit union
  • Comply with all federal regulations, credit union policies, and procedures
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Strong understanding of financial services and products
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines