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PSTOC Analyst 3

1 month ago

Brooklyn, New York, United States K Systems Solutions Full time
Job Summary

We are seeking a highly skilled PSTOC Analyst 3 to provide technical support and service desk expertise to our clients. The ideal candidate will have 8 years of experience working in a service desk environment and be proficient in the Microsoft Office suite.

The successful candidate will be responsible for providing telephone and email technical support, processing calls, and maintaining clear documentation using Public Safety Remedy. They will also participate in service desk management projects, troubleshoot network connectivity issues, and perform Citrix password and account management.

The PSTOC Analyst 3 will work independently and as part of a team to provide exceptional customer service, troubleshoot complex technical issues, and prioritize and execute tasks in a high-pressure environment.

Requirements
  • 8 years of experience working in a service desk environment
  • Proficient in the Microsoft Office suite and remote desktop access software
  • Excellent verbal and written communication skills, problem-solving, customer service, and interpersonal skills
  • Ability to work independently and as part of a team
  • Knowledge of Remedy or other Service Management tools a plus