Weekend Closing Representative
3 weeks ago
The Member Services Representative Weekend Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Key Responsibilities- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member's accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
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Weekend Nursing Supervisor
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RN - Weekend Option
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Weekend Fitness Ambassador
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Palestine, Texas, United States Planet Fitness Full timeJob SummaryThe Member Services Representative Weekend Closer will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, excellent communication skills, and a passion for fitness and health.Key ResponsibilitiesCustomer Service: Greet...
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Customer Service Representative
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