Support Team Associate
3 days ago
TechLink Systems is a national provider of staffing services with offices across the USA and global development and support centers. As a certified minority business, we strive to create personal relationships with clients and become a virtual extension of their capabilities.
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Our goal is to help achieve new levels of growth, productivity, and competitiveness for our clients.
About This Role
We are currently seeking an experienced Customer Service Representative to join our team. The successful candidate will be responsible for providing top-notch customer support, resolving issues efficiently, and maintaining high-quality standards.
- Main Responsibilities:
- Responding to customer inquiries via phone, email, and other channels
- Providing accurate and timely information to customers
- Resolving customer issues and concerns
- Maintaining a high level of professionalism and courtesy at all times
Requirements and Qualifications:
- 3-5 years of experience in a similar customer service role
- Excellent communication and problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Strong understanding of Microsoft software suite (Excel, Outlook, Word, Teams)
- Previous experience with SAP or ERP systems is a plus
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