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Operations Coordinator

2 months ago

Lenox Massachusetts, United States Casella Waste Systems, Inc. Full time
Job Summary

The Operations Coordinator will be responsible for coordinating the utilization of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service for all customers. This role will also involve weighing inbound and outbound materials at the facility and ensuring that the material is being loaded into the vehicle correlates with the release number provided by the hauler.

Key Responsibilities
  • Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations, and loads, and daily factors to balance cost and customer satisfaction.
  • Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
  • Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assures route completion.
  • Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
  • Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
  • Updates and informs Customer Care of any service delays in order to keep customers notified.
  • Prepares, updates, and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations.
  • Reports driver performance issues or concerns to appropriate management for resolution.
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Requirements
  • A high school diploma or GED.
  • Legally eligible to work in the US.
  • A demonstrated ability to work as part of a team in a collaborative environment.
  • Previous dispatch experience is preferred.
  • High attention to detail, excellent multi-tasking skills, excellent listening, communication, and problem-solving skills.
  • The ability to work in a fast-paced environment and the ability to prioritize.
Attributes
  • A confident, team-oriented individual who is attentive to detail and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.