Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Specialist to join our team at Qosina Corp. As a key member of our customer-facing team, you will be responsible for maintaining strong relationships with our customers and ensuring their needs are met.
Key Responsibilities:
- Communicate effectively with customers via email and phone to resolve inquiries and issues
- Process incoming orders and provide timely updates to customers
- Collaborate with internal stakeholders to address customer concerns and resolve supply chain issues
- Provide accurate and timely information to customers regarding product availability and lead times
- Assist customers with returns and complaints, working closely with internal departments to resolve issues
- Obtain forecasts from customers to ensure steady supply and meet their needs
- Work closely with the sales team to offer support and escalate promising opportunities or issues
Requirements:
- 2 years of customer service experience or equivalent added college
- Excellent communication, organizational, and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Experience with CRM and ERP systems preferred
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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