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Nursing Administrative Support Specialist

2 months ago

Orchard Park, New York, United States Spectrum Health & Human Services Full time
Position Overview

Agency Overview: Spectrum Health & Human Services is dedicated to collaborating with individuals and families as they navigate their recovery journey from behavioral, emotional, mental health, and substance-related challenges. We provide tailored and impactful opportunities that foster hope, empowerment, and support, aiming for self-defined enhancements in life quality.

Work Arrangement: This role is a blend of remote and on-site responsibilities.

POSITION SUMMARY:

The individual in this role will execute intricate administrative functions while delivering outstanding customer service to clients. This position supports the Nursing department, clinicians, providers, and managers.

KEY RESPONSIBILITIES:

  • Exhibit and uphold the agency's core values in daily operations.
  • Demonstrate the qualities of a high-performing team member, fostering trust and collaboration.
  • Maintain an orderly and organized workspace.
  • Manage scheduling, document auditing, and electronic health record updates.
  • Assist with prior authorization processes.
  • Conduct routine checks of ISTOP as necessary.
  • Direct incoming calls appropriately while maintaining a registry of requests.
  • Handle incoming and outgoing faxes efficiently.
  • Respond promptly to a high volume of email inquiries.
  • Participate in assigned meetings, both on-site and off-site.
  • Support data collection efforts.
  • Perform additional tasks as required.

SKILLS AND QUALIFICATIONS:

  • Proficient in navigating computer applications, including Microsoft Office and electronic health record systems.
  • Exceptional customer service abilities with both clients and colleagues.
  • Strong proficiency in computer operations and office equipment.
  • Excellent verbal and written communication skills.
  • Attention to detail, alongside effective time management and organizational capabilities.
  • Ability to handle multiple tasks in a dynamic work environment.
  • Completion of the Relias Office Certificate program is preferred.

EDUCATIONAL BACKGROUND:

  • High School Diploma or equivalent is required.

PROFESSIONAL EXPERIENCE:

  • A minimum of one year of relevant work experience is preferred.
  • Flexibility in availability, including potential after-hours support.

A valid driver's license with a satisfactory driving record and reliable transportation is necessary.

COMPENSATION: $17.46/hr - $22.26/hr