Supervisor - Training & Quality - Telecommute

4 weeks ago


Newark, Delaware, United States Broadridge Financial Solutions , Inc. Full time

Job Summary

We are seeking a highly skilled Supervisor to join our team at Broadridge Financial Solutions, Inc. As a key member of our operations team, you will be responsible for overseeing the development and implementation of our Settlement tools, including Global Framework (GFW), Broadridge Exception Event System (BEES), and Universal Dashboard.

Key Responsibilities

  • Facilitate the development of our Settlement tools, providing operational expertise and conducting user acceptance tests (UAT).
  • Conduct internal and external training programs on Broadridge products, including GFW, BPS, Impact, BuyIns System, and Universal Dashboard.
  • Communicate issues, solutions, and plans of action to internal and external parties in a timely manner.
  • Monitor unsettled trades with high Mark to Market (MTM) exposure and suspense account activities to limit market exposure for clients.
  • Identify and implement Robotic Process Automation (RPA) on processes within the DTC Settlements area to deliver value-add services to clients.
  • Perform quality controls by ensuring Written Supervisory Procedures (WSP) are adhered to by the group.
  • Develop and maintain Standard Operating Procedures (SOP) for training purposes and reference during critical issues.
  • Coordinate and communicate with support functions, including HR, IT, and Finance, for system-related, project-related, and team-related functions.

Requirements

  • Financial industry back office operations experience, with DTCC preferred.
  • Bachelor's degree or equivalent.

About Broadridge

Broadridge Financial Solutions, Inc. is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers, and public companies. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance, and communications.

Our Culture

We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs, and events. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

Equal Employment Opportunity

Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.


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