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Experienced IT Support Specialist

2 months ago

San Jose, California, United States K2 Staffing, LLC Full time
Level II Technician Opportunity at K2 Staffing, LLC

K2 Staffing, LLC is currently in search of a **Level II Technician** to enhance their technical support team. The successful candidate will possess a robust understanding of technology and demonstrate exceptional communication abilities. This role is ideal for individuals who thrive on developing creative solutions to fulfill client requirements utilizing cutting-edge technology.

Key Responsibilities:
  • Work closely with the sales department to deliver both pre-sales and post-sales assistance
  • Install and oversee Windows Servers and manage Active Directory
  • Design and sustain Local Area Networks
  • Enforce network security protocols
  • Enhance network software and hardware performance
  • Construct and implement file servers and cloud-based solutions
  • Set up VOIP systems
  • Diagnose and resolve network infrastructure issues
  • Administer Microsoft Exchange Server
  • Address escalated service inquiries
  • Support the onboarding process for new users
Qualifications:
  • A minimum of **5 years** experience with networking devices, Windows servers, Exchange server, and Active Directory
  • Prior experience in a client-facing capacity
  • Excellent verbal and written communication skills
  • Detail-oriented and focused on achieving results
  • Familiarity with RMM tools is advantageous
  • Strong problem-solving and customer service capabilities
  • Understanding of technology and business productivity systems
  • Relevant certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, CCNA, or CCIE are beneficial

This position offers a stimulating and fulfilling opportunity with potential for growth and professional advancement. K2 Staffing, LLC provides a vibrant work atmosphere, continuous training, and pathways for career progression.