Multi-Brand Hotel Executive
3 weeks ago
Key Responsibilities:
- Leadership & Team Management
- Provide effective leadership to ensure the highest standards of guest service and operational efficiency are achieved across both brands.
- Recruit, train, and mentor department heads and team members, fostering a culture of accountability, teamwork, and continuous improvement.
- Establish clear performance expectations and provide regular feedback, coaching, and support to help the team meet and exceed expectations.
- Promote and uphold Hilton brand values, encouraging the team to deliver a welcoming, positive experience for every guest.
- Oversee day-to-day operations of both hotels, ensuring all areas are functioning smoothly and meeting brand standards.
- Conduct regular property inspections and reviews to ensure a high standard of cleanliness, safety, and guest experience in all public spaces and guest rooms.
- Utilize Property Engagement Platform (PEP) for task management, preventive maintenance, and inventory control, and ensure the team is trained and proficient in PEP usage.
- Collaborate with department heads to optimize processes, improve efficiency, and address operational challenges.
- Prepare and manage the annual budget, monitor financial performance, and implement strategies to optimize revenue and control costs for both properties.
- Review financial reports and key metrics, adjusting operational plans as needed to meet financial goals.
- Manage inventory levels and purchasing for supplies and amenities, ensuring cost-effectiveness without compromising guest experience.
- Champion a guest-first culture by implementing and upholding Hilton's standards for guest satisfaction, particularly in areas such as cleanliness, service quality, and responsiveness to guest requests.
- Regularly review guest feedback, implement corrective actions as necessary, and encourage a proactive approach to resolving guest issues.
- Maintain high standards of service and consistency across both brands to enhance guest loyalty and positive reviews.
- Work closely with the sales and marketing team to develop and implement strategies for both brands, optimizing occupancy rates and attracting new guests.
- Oversee the development and execution of promotional activities, local partnerships, and community engagement initiatives that align with Hilton's brand standards.
- Engage with local business and tourism organizations to drive awareness and attract guests to both properties.
- Ensure that both properties comply with all applicable health, safety, and legal regulations, as well as Hilton's brand standards.
- Oversee safety programs, conduct regular inspections, and address any identified risks or hazards to ensure a safe environment for guests and staff.
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