Customer Service Representative

4 days ago


Park Ridge, Illinois, United States Advocate Health Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Advocate Health. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service to our patients, families, and visitors.

Key Responsibilities
  • Provide warm and welcoming greetings to all guests, associates, and partners
  • Assist with wayfinding and provide directions to patients, families, and visitors
  • Escort patients, families, and visitors to their preferred destinations
  • Provide wheelchair assistance and clean wheelchairs as needed
  • Act as a liaison between patients, families, and visitors and hospital departments
  • Participate in evaluations and action plan design to maintain high standards of service
  • Assist with light housekeeping duties and notify appropriate departments of work environment needs
  • Perform additional duties as assigned by the Guest Services staff and/or Coordinator or manager
Requirements
  • High School education
  • 1-3 years of customer service experience
  • 1-3 years of hospital or healthcare experience preferred
  • Excellent communication skills
  • Positive attitude
  • Current valid Illinois Driver's License
Working Conditions

This position requires the ability to work weekdays, weekends, holidays, and off-shifts in a fast-paced medical center environment. The successful candidate must be able to maintain composure and professional behavior in extremely stressful situations and present a clean, well-groomed, professional appearance at all times.



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