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Group Sales Coordinator
2 months ago
Steamboat Ski & Resort Corporation is seeking a highly motivated and organized Group Sales Coordinator to join our team. As a Group Sales Coordinator, you will be responsible for providing sales and service support to winter groups and pre-sold accounts committed to Steamboat.
Key Responsibilities:- Facilitate the sales process for winter ski club/council trips, specializing in communicating, servicing, and upselling ancillary on-mountain group functions.
- Build and fulfill group orders in RTP. Coordinate last-minute changes to lift ticket orders, as needed. Deliver or ship group lift tickets on an as-needed basis. Obtain group customer IKON pass information for accurate reporting of groups.
- Manage data input, reports, and contact management for Delphi. Includes all lift ticket and SSRC product sales to be input and managed in system for all groups.
- Reporting- work closely with Sales Managers on all reporting for weekly and year-end stats, in Delphi and RTP. Also assist with reporting on all group dining, ski school, rentals, lift tickets, etc. for sales team at the end of the season.
- Manage all projection reports for winter groups, contacting tour operators and lodging partners for current updates. Enter sales numbers from final invoices for groups on a weekly basis. Help determine overall projected sales numbers for each group.
- Create and send out group resumes to internal stakeholders.
- Assist Group Sales and Marketing with coordination of special events. Serve as an onsite contact, including outside of normal business operating hours. Weekend coverage required.
- Assist Sales Managers in fulfilling summer or winter comp request.
- Support the Steamboat Grand sales team in creation of group lift booking links, guest resolution, and reporting for conference business.
- Provide on-mountain tours to group business, when appropriate. Assist with FAM (familiarization) visits when needed. Meet with groups/trip leaders in person during their trip when necessary.
- Daily monitoring of the Group Sales inbox and voicemail. Attend weekly group sales meetings.
- Assist Sales Managers with leads, lodging proposals, and RFP's.
- Create polished sales documents/informational sheets through Publisher, PowerPoint, Word, etc.
- Assist in the handling of the Steamboat Group Sales Facebook page.
- Host both virtual and in-person Western Welcomes.
- Travel for business, as needed.
- Must have good communication skills in English, including the ability to speak in front of groups of 25 to 200 people.
- Must be able to travel when needed to group and consumer shows. Travel by vehicle when required, at times in winter driving conditions in Colorado and Wyoming.
- Must have a valid driver's license and meet company insurability requirements.
- Must be able to work nights and weekends.
- Problem-solving, salesmanship, and negotiation skills.
- Ability to work independently and well under pressure.
- Self-reliant and intrinsically motivated.
- Computer, writing, and creativity skills.
- Prioritization and organizational skills.
- Ability to interact and maintain positive relationships with guests, co-workers, and management consistent with SSRC's Service Excellence standards.
- Formal education or equivalent: Bachelor's degree preferred.
- Special coursework: Business, Marketing, or Sales preferred.
- Prior experience required: Ticket Office or SSRC experience preferred.
- Knowledge and use of Database (RTP, Inntopia, and Delphi) - Run Reports, booking link maintenance, and create invoices, manage CRM records.
- Knowledge and use of MS Office Products - Design, create Excel reports, and Word memos.
- Must be able to lift approximately 50 pounds.
- Must be able to stand or walk for long durations of time.
- Must be able to work in a seated position in front of a computer for prolonged periods of time.
- Must be able to work outside in sometimes inclement weather.
- Preferable to be able to ski/snowboard at an intermediate/advance level to provide interpretive and terrain guiding tours with groups.
- Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
- Hazardous Materials/Noise: The noise level in the workplace is usually moderate.