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Guest Relations Coordinator

3 months ago

Dallas, Texas, United States Drake's | TX Full time

Host at Drake's | TX

A Host at Drake's | TX is essential in providing outstanding service to patrons. Your primary responsibility is to ensure that every visitor feels welcomed and comfortable from the moment they step in, efficiently managing seating arrangements. You will be proficient in our reservation system, overseeing private bookings, events, and walk-in guests with ease. Answering phone calls with a warm and friendly tone, you will ensure that guests feel appreciated even before they arrive.

Key Responsibilities:

  • Deliver exceptional service to guests, fostering a warm and inviting environment while they await seating.
  • Develop and maintain personal relationships with guests.
  • Effectively manage seating arrangements using the reservation software.
  • Review guest profiles, notes, and special requests thoroughly to enhance the quality of service.
  • Accurately maintain the reservation database with post-service notes and updates.
  • Possess comprehensive knowledge of menu items, table layouts, and seating configurations.
  • Communicate clearly and professionally with guests and team members.
  • Adhere to opening, mid-shift, closing, and side work procedures diligently.

Qualifications:

  • Previous experience as a Host in a high-end dining or hospitality environment.
  • Strong attention to detail with excellent communication and phone skills.
  • Team-oriented individual with outstanding punctuality, reliability, and professionalism.
  • Familiarity with reservation systems and CRM software is advantageous.
  • Exhibit urgency, a strong work ethic, and organizational skills in fast-paced settings.
  • Fluency in both written and spoken English.
  • Physical capability to perform repetitive tasks, lift weights up to 50 pounds, and stand for extended periods.

Perks:

  • Complimentary meals for staff.
  • Benefits available for both full-time and part-time employees.
  • Flexible scheduling options.
  • Opportunities for career advancement and professional development.
  • Dining discounts across all Drake's | TX locations.
  • Employee referral incentives.
  • Company closures on select holidays.

Benefits:

  • Employee discounts.
  • Flexible scheduling options.
  • Health insurance coverage.
  • Paid training programs.

Drake's | TX is dedicated to fostering diversity and equal opportunities. We strive to create a fair and inclusive work environment for all individuals based on their qualifications without discrimination based on race, color, religion, gender, national origin, age, disability, or genetics.