DTC Operations Manager

2 weeks ago


Livermore, California, United States Wente Family Estates Full time
Job Title: DTC Operations Manager

At Wente Family Estates, we are seeking a highly skilled and experienced DTC Operations Manager to join our team. This is a critical role that will play a key part in driving the success of our direct-to-consumer business.

Key Responsibilities:
  • Manage and execute wine club release planning and processing, ensuring timely and accurate shipments to our members.
  • Develop and implement strategies to reduce attrition, increase member loyalty, and drive revenue growth in our wine club.
  • Collaborate with the DTC Executive leader to support wine sales strategies in the tasting rooms and convert new club members.
  • Lead a high-performing concierge team, ensuring exceptional customer satisfaction and experience.
  • Partner with brand managers, ecommerce team, and tasting room teams to ensure seamless guest experiences and sales opportunities.
Requirements:
  • Minimum 4 years direct-to-consumer marketing/sales experience, with a focus on wine clubs.
  • Program and project management skills, including the ability to work effectively in a fast-paced, deadline-driven environment.
  • Outstanding written and verbal communication skills, with the ability to engage guests and tell the brand story.
  • High degree of customer service orientation, with a passion for delivering exceptional experiences.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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