Customer Service Representative II

2 weeks ago


Tallahassee, United States Florida State Gov Full time
Job Summary

We are seeking a highly skilled Customer Service Representative II to join our team at the Florida State Government. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  • Provide customer service by telephone and email to members, employers, and other stakeholders by communicating information.
  • Update home mailing addresses for benefit recipients and terminated, non-retired members.
  • Transfer calls to specified individuals.
  • Verify if benefit payments have been cashed.
Requirements

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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