Cloud Voice Routing Architect
4 days ago
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and strong culture of connection and global inclusion mean that no matter your location, you're part of a vibrant, diverse team making a global impact each day.
About the Job
This position is responsible for providing a best-in-class voice service that powers the most demanding contact centers on the planet with network connections that enable calling to over 200 countries/territories around the world. You will lead product development for our Voice Connectivity routing and security team based in the United States, responsible for originating 100% of calls to the public telephone network globally.
Key Responsibilities
- Develop and implement the roadmap, requirements, and priorities for your engineering team.
- Write detailed and technical product requirements for your engineering team.
- Interface with third-party vendors.
- Run Looker (SQL queries) to track adoption, success metrics, and KPIs. Create hypotheses and validate with data and customer testimonials.
- Make recommendations on how to evolve the platform, considering customer use-cases and dynamic regulatory frameworks.
- Generate customer communications when regulatory frameworks change impacting customers.
Requirements
- Education in a technical field such as engineering, computer science, mathematics, data science, or similar.
- Experience writing detailed requirements for a software feature or solution for internal or external customers.
- Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.
- Strong technical, analytical, and UI/UX design understanding and willingness to roll up sleeves to get the job done.
- Ability to speak and write in English fluently.
- Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.
- Experience or interest in understanding distributed systems (cloud-scale) architectures.
- Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.
- Experience working with direct sales, marketing, and defining pricing/packaging.
Benefits
- Competitive pay: $174,000-$217,000 per year, depending on your location and experience.
- Generous time-off policy, including paid sick time, paid personal time off, and paid parental leave.
- Health care insurance, 401(k) retirement account, and other benefits.
What We Offer
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.
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