Customer Experience Specialist
2 weeks ago
KREWE is an independent high-fashion eyewear company inspired by the creativity and spirit of New Orleans, our hometown. We're passionate about delivering exceptional customer experiences and building a loyal community of fashion enthusiasts.
Job SummaryWe're seeking a skilled Customer Experience Specialist to join our team. As a key point of contact for our customers, you'll be responsible for providing world-class service via phone, email, and other channels. Your goal will be to resolve inquiries quickly and efficiently, ensuring a positive experience for our guests.
Key Responsibilities- Provide exceptional customer service via phone, email, and other channels
- Resolve customer inquiries quickly and efficiently
- Support stores with process questions, customer inquiries, and general order troubleshooting
- Stay up-to-date on KREWE frame styles and colors, upcoming releases, and general optical knowledge
- Uphold KREWE brand standards in all interactions, ensuring customers are treated empathetically and equitably
- Experience in a customer service or retail role
- Intermediate to advanced computer skills, including proficiency in MS Office and G-Suite
- Familiarity with retail POS and ERP systems (such as Shopify and NetSuite) preferred
- Clear communicator, level-headed demeanor, and ability to handle confidential information
- Accountable for executing work individually and as a group
- Competitive wage
- Group health plans, including health, vision, and dental insurance
- Welfare benefits, including life, AD&D, and supplemental voluntary coverage
- FSA Plan & HSA Program
- 401(K) Investment Options
- Adoption Assistance, EAP, Commuter Benefits
- Paid Parental Leave
- Quarterly Cultural Spend
- Ongoing Training & Development, an Educational Allowance
- 10 paid holidays & Paid Time Off accrual
- KREWE employee frame discount
KREWE is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to providing an inclusive workplace where all individuals have the opportunity to succeed.
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