Finance Technology Services Manager

4 weeks ago

Newport Beach, California, United States Pacific Life Full time
Job Overview

Pacific Life is seeking a highly skilled Finance Technology Services Manager to join our team. As a key member of our Finance Technology team, you will be responsible for managing technology services across the financial systems landscape, ensuring delivery and support services meet customer success criteria and technology governing policies.

This role requires a strong understanding of finance application management and financial processes, as well as experience leading best practices in service management. You will oversee demand and delivery management with each business process area, supervise internal personnel and managed service providers, and ensure agreed-upon services are delivered.

The ideal candidate will have 10+ years of experience leading best practices in service management, hands-on experience with finance application management, and a proven track record of delivering optimum outcomes. You will also have strong communication skills, the ability to build and motivate a talented team, and a commitment to fostering an environment of mutual respect.

Key Responsibilities

  • Set the vision, strategy, and action plan to implement service management practices and improve quality of service for the area of Finance Technology
  • Lead the strategic implementation of all managed services in relation to financial applications
  • Ensure performance and quality services are in line with best practices and standards on testing, delivery support and quality management
  • Champion quality, driving increased efficiency and effectiveness while partnering with enterprise programs to develop service transition strategies, benchmark and monitor performance
  • Coach organizations at-scale on how to blend incumbent and vendor delivery models to efficiently cover the system's support and delivery
  • Ensure software engineering standards and practices related to quality are ingrained in all design and development
  • Prioritize and deliver iteratively in a continuously changing environment
  • Work with technology operations to set or adhere to practices, policies, processes, frameworks to run production operating within risk framework

Requirements

  • 10+ years of experience leading best practices in service management
  • Hands-on experience with finance application management and financial processes
  • Experience managing a global team; ability to build, motivate and develop a deeply talented team of quality-minded service providers
  • Strong communication skills: can communicate complex technical concepts and align organization on decisions that will set the tone for support practices, quality, and frameworks at Pacific Life
  • Ability to foster an environment of mutual respect with the shared mission to modernize technology delivery and support
  • Sound problem-solving skills: can quickly process complex information and present it clearly and simply
  • Applies expertise as a support and delivery partner using a variety of service management approaches to support, delivery and testing approaches in leadership setting
  • Builds strategy for on-boarding applications from project mode to run, within the confines of budget and service requirements
  • Has expertise developing automated end-to-end quality management, as well as knowledge of frameworks and tools such as ITIL
  • Experience building out a performance, and service management frameworks to ensure analysis can be provisioned to support assessment on service management
  • Support of SaaS and On-Premise environments, including integration workflow and monitoring controls ensuring services are not degraded over critical periods

What We Offer

  • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
  • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
  • Paid Parental Leave as well as an Adoption Assistance Program
  • Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

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