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Customer Service Liaison

1 month ago

Cumming, Georgia, United States State Farm Insurance Full time
Customer Relations Representative

At State Farm Insurance, we're seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll be responsible for:

  • Providing exceptional customer service by answering inquiries, resolving issues, and offering solutions
  • Processing policy changes, claims, and payments accurately and efficiently
  • Maintaining customer records and updating information as necessary
  • Collaborating with team members to ensure seamless customer experiences
  • Promoting and cross-selling insurance products and services to meet customer needs
  • Handling escalated customer complaints and concerns with professionalism and empathy
  • Staying updated on insurance policies, regulations, and industry trends to provide accurate information and advice
  • Participating in ongoing training and development programs to enhance knowledge and skills
  • Contributing to a positive and collaborative work environment

We're looking for a customer-focused individual who is passionate about delivering exceptional service and building strong relationships with our customers. If you're a team player with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.