Customer Service Representative

2 days ago

Cumming, Georgia, United States Beaver Toyota of Cumming Full time
Job Description

At Beaver Toyota of Cumming, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service to our valued clients.

Key Responsibilities:

  1. Handle Incoming Calls: Answer inbound calls from customers seeking automotive service, providing a warm and professional greeting, and actively listening to their needs.
  2. Provide Expert Assistance: Offer expert advice and guidance on automotive service options, pricing, and appointment scheduling, addressing inquiries related to repairs, maintenance, and other service offerings.
  3. Appointment Scheduling: Efficiently schedule service appointments based on customer availability and technician availability, utilizing our scheduling software to ensure optimal service workflow.
  4. Client Relationship Management: Build and maintain positive relationships with clients by demonstrating empathy, patience, and a genuine interest in their concerns, keeping track of customer preferences and history to offer personalized service.
  5. Resolve Issues and Escalations: Handle customer complaints or concerns professionally and promptly, collaborating with the service team and leadership team to find effective solutions and ensure customer satisfaction.
  6. Service Knowledge: Stay updated on the latest service recalls and upgrade technologies to provide accurate and up-to-date information to clients, being aware of specials and coupons that are available for the customer to utilize.
  7. Documentation and Record Keeping: Maintain accurate records of customer interactions, including service requests, feedback, and appointment details, inputting relevant data into our CRM system.
  8. Collaboration: Work closely with the service advisors and other departments to coordinate service requests and ensure a seamless customer experience.

Qualifications:

  • High school diploma or equivalent
  • Strong communication skills, both verbal and written
  • Exceptional customer service skills, with a friendly and approachable demeanor
  • Ability to handle high call volumes while maintaining professionalism and attention to detail
  • Proficiency in using customer relationship management (CRM) software and appointment scheduling tools
  • Problem-solving skills and the ability to handle customer escalations effectively
  • Basic knowledge of automotive terminology and service procedures preferred
  • Flexibility in scheduling to accommodate peak call times and occasional evening or weekend shifts

Benefits:

We offer a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and holiday pay. Our team is dedicated to providing exceptional service and support to our customers, and we're looking for a like-minded individual to join our team.

  • Customer Service Representative

    3 days ago

    Cumming, Georgia, United States State Farm Insurance Full time

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Assist...

  • Customer Service Representative

    3 days ago

    Cumming, Georgia, United States Lou Sobh Honda Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and employees alike.Responsibilities:Respond to incoming phone calls and delegate as...

  • Customer Service Representative

    2 days ago

    Cumming, Georgia, United States Circle K Full time

    We are seeking a Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers and provide a positive shopping experienceOperate a cash...

  • Customer Service Representative

    1 month ago

    Cumming, Georgia, United States Beaver Toyota of Cumming Full time

    Customer Service RepresentativeBeaver Toyota of Cumming is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service department, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Service Representative

    3 weeks ago

    Cumming, Georgia, United States Septic Blue Full time

    Job SummaryWe are seeking a detail-oriented Customer Service Representative to join our team at Septic Blue Inc. in Cumming, GA. As a Customer Service Representative, you will be responsible for receiving and processing service requests, preparing routing information, and scheduling appointments with dispatchers.Key ResponsibilitiesReceive and process...

  • Customer Service Representative

    3 days ago

    Cumming, Georgia, United States Beaver Toyota of Cumming Full time

    Customer Service RepresentativeBeaver Toyota of Cumming is seeking a highly skilled Customer Service Representative to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service to our valued clients.Key Responsibilities:Handle incoming calls from customers seeking automotive service,...

  • Customer Service Representative

    3 weeks ago

    Cumming, Georgia, United States Scott Curry - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with excellent communication skills? Do you enjoy working in a team environment and helping others? If so, we may have the perfect opportunity for you as a Customer Service Representative with Scott Curry - State Farm Agent.ResponsibilitiesAs a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    1 day ago

    Cumming, Georgia, United States Chick-fil-A Full time

    Customer Service RepresentativeWelcome to Chick-fil-A, where we're passionate about serving our guests with a smile. As a Customer Service Representative, you'll be the face of our restaurant, ensuring every guest leaves with a positive experience. Your responsibilities will include:Welcoming and greeting guestsTaking and preparing customer ordersMaintaining...

  • Customer Service Representative

    2 weeks ago

    Cumming, Georgia, United States Team Georgia Careers Full time

    Job Title: Customer Service RepresentativeAt Team Georgia Careers, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our team, you will be responsible for conducting interviews and determining if WIC applicants meet the identification, residency, and financial requirements for eligibility within the Georgia...

  • Customer Service Representative

    2 weeks ago

    Cumming, Georgia, United States Beaver Toyota of Cumming Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Beaver Toyota of Cumming. As a key member of our service team, you will be responsible for providing exceptional customer service, handling inbound calls, and ensuring a seamless customer experience.Key...

  • Customer Service Representative

    3 weeks ago

    Cumming, Georgia, United States Beaver Toyota of Cumming Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Beaver Toyota of Cumming. As a key member of our service team, you will be responsible for providing exceptional customer service, handling inbound calls, and ensuring a seamless customer experience.Key...

  • Customer Service Representative

    2 days ago

    Cumming, Georgia, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:• Greet customers and provide a positive, engaging experience• Take customer orders using our technology and Point of Sales System• Maintain a clean and...

  • Customer Service Representative

    3 weeks ago

    Cumming, Georgia, United States Michael Homans - State Farm Agent Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences and promoting our insurance and financial services products.Responsibilities:Forge enduring...

  • Customer Service Representative

    23 hours ago

    Cumming, Georgia, United States Domino's Pizza LLC Full time

    Domino's Pizza Team MemberAs a Customer Service Representative at Domino's, you will be responsible for providing exceptional customer service and creating a positive experience for our customers. Your key responsibilities will include:Welcoming customers and providing a warm and engaging experienceTaking customer orders accurately and efficiently using our...

  • Customer Service Representative

    3 days ago

    Cumming, Georgia, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Buford Highway restaurant.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are organized and...

  • Customer Service Representative

    2 weeks ago

    Cumming, Georgia, United States Beaver Toyota of Cumming Full time

    Customer Service RepresentativeBeaver Toyota of Cumming is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, handling inbound calls, and ensuring a seamless customer experience.Key...

  • Customer Service Representative

    5 days ago

    Cumming, Georgia, United States Beaver Toyota of Cumming Full time

    Customer Service RepresentativeBeaver Toyota of Cumming is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our service department, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Service Representative

    3 weeks ago

    Cumming, Georgia, United States Scott Curry - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.ResponsibilitiesEstablish and maintain strong relationships with customers through regular communication...

  • Customer Service Representative

    3 days ago

    Cumming, Georgia, United States Zaxby's Full time

    We are seeking a Customer Service Representative to join our team at Zaxby's Restaurant at Matt Town Center. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for delivering an excellent guest experience. You will take orders, handle payments, clean guest areas, and provide excellent service...

  • Customer Service Representative

    2 days ago

    Cumming, Georgia, United States Zac Gresham - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative with Zac Gresham - State Farm Agent, you will be responsible for establishing customer relationships and following up with customers as needed. You will use a customer-focused, needs-based review process to educate customers about insurance options and develop leads, schedule appointments, identify customer...