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Spa Service Representative

2 months ago

San Francisco, California, United States Equinox Full time
Job Summary

We are seeking a highly motivated and customer-focused Spa Desk Associate to join our team at Equinox in San Francisco. As a key member of our spa operations team, you will be responsible for providing exceptional customer service, supporting daily spa operations, and contributing to the growth and success of our business.

Key Responsibilities
  • Customer Service: Provide superior customer service to all members, prospects, and guests, ensuring a positive and memorable experience.
  • Spa Operations: Support the daily activity of spa operations, including managing appointments, handling customer inquiries, and maintaining a clean and organized spa environment.
  • Sales and Retail: Contribute to the daily service sales goals of the spa by recommending treatments and enhancements to clients, and support working towards monthly retail targets by informing on and selling retail products.
  • Event Support: Assist with spa-driven club outreach events and programs to promote business growth and increase revenue.
Requirements
  • Experience: 1-2 years of customer service experience in a spa or wellness environment.
  • Availability: Minimum 3 days per week commitment required, with morning availability.
  • Skills: Excellent organizational, communication, problem-solving, and computer skills, with the ability to multitask and work in a fast-paced environment.
  • Personality: Enthusiastic, upbeat, outgoing, personable, passionate, and knowledgeable about the spa industry.
What We Offer
  • Competitive Compensation: Competitive salary and industry-leading commission opportunities.
  • Benefits: Complimentary club membership, perks, and incentives with our products and services.