Loss Prevention Officer
4 weeks ago
Job Summary:
The Loss Prevention Officer is responsible for ensuring a safe environment for hotel staff and guests, protecting hotel assets, and delivering exceptional service.
Key Responsibilities:
- Monitor video surveillance to identify disruptions or unlawful acts
- Administer the Lost and Found program and comply with hotel policies
- Conduct regular walkthroughs of hotel areas to maintain safety and security
- Respond to emergency calls and report incidents to management
- Assist with escorting guests and maintaining cleanliness of hotel areas
- Screen persons entering and exiting employee entrances
- Issue radios and keys to employees and inventory for each shift
- Inspect personal belongings and review employee parcel passes
- Monitor and register vendors entering and exiting the hotel premise
- Process documents and maintain confidentiality of guest and employee information
- Assist guests with door lock problems and respond to emergency situations
- Document guest calls and requests for Loss Prevention assistance
- Monitor and handle guest complaints and follow up to ensure guest satisfaction
Requirements:
- High school diploma or equivalent
- 1 year experience in a Security or Loss Prevention role in a hotel/resort/residential environment
- Valid driver's license and good driving record
- Ability to communicate effectively with guests and staff
- Excellent guest service skills and passion for hospitality
- Ability to work holidays, weekends, and periods of high demand
About The Colony Palm Beach Hotel:
The Colony Palm Beach Hotel is a luxury boutique hotel located in the heart of Palm Beach, offering a unique and memorable experience for guests. We are committed to providing exceptional service and ensuring a safe and secure environment for our guests and staff.
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