Loss Prevention Officer

4 weeks ago


Palm Beach, Florida, United States The Colony Hotel Palm Beach Full time
Job Title: Loss Prevention Officer

Job Summary:

The Loss Prevention Officer is responsible for ensuring a safe environment for hotel staff and guests, protecting hotel assets, and delivering exceptional service.

Key Responsibilities:

  • Monitor video surveillance to identify disruptions or unlawful acts
  • Administer the Lost and Found program and comply with hotel policies
  • Conduct regular walkthroughs of hotel areas to maintain safety and security
  • Respond to emergency calls and report incidents to management
  • Assist with escorting guests and maintaining cleanliness of hotel areas
  • Screen persons entering and exiting employee entrances
  • Issue radios and keys to employees and inventory for each shift
  • Inspect personal belongings and review employee parcel passes
  • Monitor and register vendors entering and exiting the hotel premise
  • Process documents and maintain confidentiality of guest and employee information
  • Assist guests with door lock problems and respond to emergency situations
  • Document guest calls and requests for Loss Prevention assistance
  • Monitor and handle guest complaints and follow up to ensure guest satisfaction

Requirements:

  • High school diploma or equivalent
  • 1 year experience in a Security or Loss Prevention role in a hotel/resort/residential environment
  • Valid driver's license and good driving record
  • Ability to communicate effectively with guests and staff
  • Excellent guest service skills and passion for hospitality
  • Ability to work holidays, weekends, and periods of high demand

About The Colony Palm Beach Hotel:

The Colony Palm Beach Hotel is a luxury boutique hotel located in the heart of Palm Beach, offering a unique and memorable experience for guests. We are committed to providing exceptional service and ensuring a safe and secure environment for our guests and staff.



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