Loss Prevention Officer

3 weeks ago

Fernandina Beach, Florida, United States Marriott International Inc Full time

Job Summary

As a Loss Prevention Officer at Marriott International Inc, you will be responsible for ensuring the security and safety of our guests and employees. This role involves patrolling all areas of the property, assisting guests with room access, and monitoring Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.

Key Responsibilities

  • Patrol all areas of the property to ensure the safety and security of guests and employees
  • Assist guests with room access and respond to emergencies
  • Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
  • Lock property entrances when required and conduct daily physical hazard inspections
  • Respond to accidents, contact EMS or administer first aid/CPR as required
  • Assist guests/employees during emergency situations and notify appropriate individuals in the event of accidents, attacks, or other incidents
  • Defuse guest/employee disturbances and call for outside assistance if necessary
  • Complete incident reports to document all Security/Loss Prevention related incidents
  • Handle all interruptions and complaints and resolve safety hazard situations
  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
  • Report to scenes of vehicle accidents/thefts and call for assistance using proper code responses
  • Complete a Loss Prevention shift summary/daily activity report and maintain confidentiality of all Security/Loss Prevention and property reports/documents
  • Release information only to authorized individuals and conduct investigations and gather evidence
  • Conduct interviews with relevant parties and follow all company policies and procedures
  • Report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications
  • Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information
  • Protect company assets and welcome and acknowledge all guests according to company standards
  • Anticipate and address guests service needs and assist individuals with disabilities
  • Thank guests with genuine appreciation and speak with others using clear and professional language
  • Prepare and review written documents accurately and completely and develop and maintain positive working relationships with others
  • Support team to reach common goals and comply with quality assurance expectations and standards

Requirements

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • No license or certification required

About Marriott International Inc

At Marriott International Inc, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are a global brand leader in luxury hospitality, and our Gold Standards are the foundation of our company. We offer the chance to be proud of the work you do and who you work with.

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