Customer Service Liaison

4 weeks ago


Encino, California, United States State Farm Insurance Full time
Customer Service Role at State Farm Insurance

As a Customer Relations Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs. This includes providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently. Additionally, you will maintain customer records and update information as necessary. Collaboration with team members is essential to ensure seamless customer experiences. You will promote and cross-sell insurance products and services to meet customer needs. Handling escalated customer complaints and concerns with professionalism and empathy is also a key aspect of this role. To excel in this position, you must stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice. Ongoing training and development programs will be provided to enhance your knowledge and skills. You will contribute to a positive and collaborative work environment by maintaining a high level of professionalism and customer satisfaction.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Provide exceptional customer service
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products and services
  • Handle escalated customer complaints and concerns
  • Stay updated on insurance policies, regulations, and industry trends


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