Destination Sales Manager

2 weeks ago

Waimea, Hawaii, United States Auberge Resorts Full time
Job Title: Destination Sales Manager

Join Auberge Resorts Collection, a portfolio of extraordinary hotels, resorts, residences, and private clubs, as a Destination Sales Manager. We are seeking a highly skilled and experienced professional to join our team and contribute to the success of our luxury resort.

Job Summary:

The Destination Sales Manager will be responsible for managing small social IPO bookings, assisting weddings managers with creating and managing wedding room blocks, and creating contacts, accounts, and bookings in Delphi. This role will also involve creating proposals, contracts, and reservation forms, as well as expenses reports, trip reports, and group invoices.

Key Responsibilities:
  • Manage small social IPO bookings (0-20 rooms = Reservation Form Agreements)
  • Assist weddings managers with creating and managing wedding room blocks (0-20 rooms)
  • Create contacts, accounts, and bookings in Delphi
  • Create proposals, contracts, and reservation forms
  • Create expenses reports, trip reports, and group invoices
  • Planning, preparation, and hosting social group site visits, which may include client entertainment
  • Assist sales team with Delphi accounts/bookings management, contracts, proposals, lead qualification, prospecting, expenses reports, trip reports, group invoicing, etc.
  • Assist with advanced sales trip planning and post-trip follow-up
  • Secure dinner reservations, golf, spa, activities, etc. on behalf of clients/VIPs
  • Attend daily morning operations meetings when the sales manager is not on property or otherwise not available
  • Monitor daily glitch reports for in-house groups, VIP clients, and site guests on behalf of sales managers
  • Assist with site/VIP reservations, required site documentation (including InSITEful Journeys) and partner with reservations as needed
  • Pre-planning and preparation for site visits and VIP stays in collaboration with sales managers
  • Participate in planning sites in tandem with the events department as needed to assist with room shows
  • Conduct site inspections when the sales manager is not on property or otherwise not available
  • Meet/Greet group clients and VIPs upon arrival and departure
  • Coordinate amenities
  • Advance rooms before arrival and/or before the start of site tours
  • Be familiar with all hotel services/features and local attractions/activities to respond accurately on behalf of sales managers
  • Additional tasks as assigned by the DOSM and DOS
  • Perform other duties as directed, developed, or assigned
  • Periodically assist events team with group operations on an as needed basis
  • Be a resource for other departments in search of group-related information and documents
Requirements:
  • Experience in the hospitality industry is preferred, but not required
  • Proficient with Microsoft Google Suite (Gmail, Google Slides, Sheets, Docs, etc)
  • Proficient with Microsoft Office (Word, Excel, PowerPoint, etc)
  • Knowledge of Opera PMS and Salesforce Amadeus fdc (Delphi)
  • Understanding of the Hawaiian Islands and key differentiators between each island
  • Excellent reading, writing, and oral proficiency in the English language
  • Attention to detail
  • Ability to multitask
  • Must be able to type 40 wpm
  • Required clerical responsibilities; typing, filing, faxing, photocopying
  • Able to handle a large volume of telephone calls and emails efficiently and courteously
  • Food and Beverage knowledge is a plus
  • Work well under pressure, ability to multitask, and a team player
  • Detail-oriented, well-developed organizational skills, and a strategic thinker
  • Minimum travel required
About Auberge Resorts Collection:

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service.

With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.

Please visit https://www.aubergeresorts.com/ to learn more about our Collection.

Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V.

DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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