Business Development Specialist

3 days ago


Englewood, New Jersey, United States Lori Ramil - State Farm Agent Full time
Business Development Opportunity

We are seeking a driven and results-oriented BUSINESS DEVELOPMENT SPECIALIST to join our team at Lori Ramil - State Farm Agent. In this role, you will be responsible for leading our customer service team, developing and implementing customer service policies, and training representatives to deliver exceptional customer experiences.

About the Position

This is a unique opportunity to leverage your leadership skills and passion for driving business growth. You will work closely with our team to resolve customer inquiries, coordinate internal processes, and anticipate community needs.

Responsibilities
  • Lead the customer service team and ensure seamless daily operations
  • Develop and implement effective customer service policies and procedures
  • Handle escalated customer complaints and issues in a timely manner
  • Train and mentor customer service representatives to enhance their skills and performance
What We Offer

As a valued member of our team, you can expect a competitive salary of $85,000 per year, plus benefits including 401(k) matching, bonus opportunities, and professional development programs.

Requirements
  • 5+ years of experience in customer service, with 2+ years in a managerial role
  • Strong leadership and organizational skills, with excellent communication and problem-solving abilities
  • Property and Casualty License (must have or be able to obtain)
  • Life and Health License (must have or be able to obtain)


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