Fiber Customer Service Specialist
1 month ago
Job Summary:
The Fiber Customer Service Outreach Specialist is responsible for delivering exceptional customer service and promoting excellent customer experience as a single point of contact for Fiber customers. This role requires strong communication and interpersonal skills, with the ability to work effectively with customers, engineers, and other District staff to resolve customer requests and issues.
Key Responsibilities:
- Facilitate and coordinate open and timely information exchanges between customers and Fiber staff in multiple departments.
- Plan and execute stakeholder engagement and customer outreach for Fiber & Telecoms programs and services.
- Develop and implement business processes related to customer, District, and Service Provider requirements.
- Act as primary contact between Service Providers and the District, facilitating Service Provider communications and outreach activities.
- Track, monitor, and prepare management reports on upcoming and ongoing customer programs and activities.
- Maintain and process monthly billing for Service Providers.
Requirements:
- Bachelor's degree in Communications, Marketing, or Business Administration, or equivalent combination of education and experience.
- Minimum of three years of progressively responsible customer-facing communications or public outreach experience.
- Related experience in the Fiber/Telecom industry, Utilities industry, and/or Broadband Retail Service preferred.
What We Offer:
Chelan PUD offers a competitive starting salary range of $67,200-$84,000, outstanding benefits, and a unique work environment that promotes work-life balance and opportunities for professional growth and development.
How to Apply:
Applicants are required to submit a combined cover letter and resume in one document. Please provide a cover letter addressing your experience providing customer-facing communications, developing public outreach plans, and developing and implementing business processes.
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