Fiber Customer Service Specialist

1 month ago


Wenatchee, Washington, United States Chelan PUD Full time
Fiber Customer Service Outreach Specialist

Job Summary:

The Fiber Customer Service Outreach Specialist is responsible for providing exceptional customer service to Fiber customers, ensuring timely and effective resolution of customer concerns and issues. This role requires strong communication and interpersonal skills, as well as the ability to work collaboratively with various stakeholders, including customers, engineers, and other District service workgroups.

Key Responsibilities:

  • Facilitate and coordinate open and timely information exchanges between customers and Fiber staff in multiple departments.
  • Plan and execute stakeholder engagement and customer outreach for Fiber & Telecoms programs and services.
  • Develop and implement business processes related to customer, District, and Service Provider requirements.
  • Act as primary contact between Service Providers and the District, facilitating Service Provider communications and outreach activities.
  • Track, monitor, and prepare management reports on upcoming and ongoing customer programs and activities.
  • Maintain and process monthly billing for Service Providers.

Requirements:

  • Bachelor's degree in Communications, Marketing, or Business Administration, or equivalent combination of education and experience.
  • Minimum of three years of progressively responsible customer-facing communications or public outreach experience.
  • Related experience in the Fiber/Telecom industry, Utilities industry, and/or Broadband Retail Service preferred.

Working Conditions:

This position requires regular and predictable attendance, as well as the ability to drive a motorized vehicle while conducting business on behalf of the District.

Benefits:

Chelan PUD offers a competitive starting salary range of $67,200-$84,000, as well as outstanding benefits, including a zero-cost medical plan, short and long-term disability, Washington State Public Employee's Retirement System, Deferred Compensation, and 11 holidays.



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