Service Department Manager

3 weeks ago


Chicago, Illinois, United States Midas Full time
About the Role

Midas is seeking a highly skilled and experienced Automotive Service Manager to lead our service department and drive business growth. As a key member of our team, you will be responsible for managing and directing all service department activities, ensuring exceptional customer service, and promoting our services to customers.

Key Responsibilities
  • Customer Service: Deliver exceptional customer service by listening and consulting with customers, following up on services requested, and providing estimated completion times.
  • Service Delivery: Oversee complete vehicle inspections, make comprehensive recommendations, and build computerized repair orders.
  • Team Leadership: Lead, manage, and train a team of technicians, ensuring they are equipped to provide high-quality services and meet customer expectations.
  • Inventory Management: Maintain accurate inventory counts and ensure the overall cleanliness and organization of the facility.
  • Business Development: Promote shop service specials, deliver and discuss pricing estimates with customers, and identify opportunities to increase sales and revenue.
Requirements
  • A minimum of 2 years of store or service manager experience.
  • General automotive knowledge and excellent customer service disposition.
  • Good communication skills, leadership ability, and team building skills.
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
  • Valid driver's license.
Compensation

$50,000.00 per year



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