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Customer Service Representative

2 months ago

Carson City, Nevada, United States U-Haul Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
  • Use smartphone-based technology to manage rentals and inventory, ensuring accurate and efficient processing.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining a high level of cleanliness and organization.
  • Answer questions and educate customers regarding products and services, promoting U-Haul's offerings.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, as needed, with proper training and certification.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on products and services.
Requirements
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.
  • Availability to work part-time, weekends, and holidays.
  • Ability to be flexible with inside and outside duties, including sanitizing equipment.
  • Customer service and computer knowledge.
Work Environment

The work environment involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul's Commitment to Health and Wellness

U-Haul is committed to creating a culture of health and wellness. As part of this commitment, we will not hire or re-hire individuals who use nicotine products in states where this is prohibited.