Customer Service Representative
7 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales operations team, you will be responsible for providing exceptional customer service, managing inbound and outbound calls, and achieving sales goals.
Key Responsibilities- Provide top-notch customer service to all inquiries and customer contacts via phone and/or email, adhering to See's Core Principles.
- Handle all internal and external customer service calls, including order entry, processing adjustments, literature requests, tracking orders, creating new accounts, and completing required paperwork.
- Assist customers in selecting the most appropriate products and programs by tailoring recommendations to specific customer needs.
- Process candy and gift item orders, payment, and shipping information, utilizing upselling and suggestive selling methods to achieve defined sales goals.
- Provide effective and timely resolution for all phone order and/or email-related issues, recording customer compliments and complaints, including processing adjustments for customer complaints.
- Customer service experience in a contact/call center environment is preferred, with sales or telemarketing experience ideal.
- Friendly and clear-speaking phone voice, effective verbal communication skills required.
- Solid attention to detail, ability to work accurately with speed and professionalism.
- Able to convey enthusiasm for product and programs sold.
- Demonstrated PC keyboard skills by touch, accurate typing skills.
- Working knowledge of Customer Relationship Management systems.
- Able to work a flexible schedule to meet the needs of the business during peak holiday seasons.
- Proven ability to learn new technologies quickly and manage change efficiently, proactively, and in a positive manner.
See's Candies is an Equal Opportunity Employer and considers qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, or federal law.
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Customer Service Representative
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Carson City, Nevada, United States Sees Candy Shops Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales operations team, you will be responsible for providing exceptional customer service, managing inbound and outbound calls, and ensuring seamless order fulfillment.Key ResponsibilitiesProvide top-notch...
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Customer Service Representative
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