Technical Support Specialist

4 weeks ago


Pasco, Washington, United States Kyndryl Full time

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our Customer Success team at Kyndryl. As a Support Engineer, you will play a critical role in ensuring the continued success of our existing customers.

Key Responsibilities:

  • Provide front-line customer support via email, screen sharing, and phone calls
  • Assist customers with building multi-tier and other complex environments in Skytap
  • Engage as a subject matter expert within the support organization as well as with customers and partners
  • Drive establishment of Support processes and procedures to contribute to the efficiency of the organization

Requirements:

  • Be an expert in both Microsoft and Linux Operating Systems
  • Have a strong background with VMware Virtualization technologies
  • Excellent project planning and time management skills
  • Knowledge/experience with at least one scripting language (Python, Ruby, etc) is a plus

What We Offer:

As a Technical Support Specialist at Kyndryl, you will have the opportunity to work with a talented team of professionals and contribute to the success of our customers. We offer a comprehensive benefits package, including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. You will also have access to our employee learning programs, which include certifications from top industry providers such as Microsoft, Google, and Amazon.

About Kyndryl:

Kyndryl is a leading provider of IT infrastructure services, and we are committed to creating a workplace where all employees can thrive. We believe in the importance of diversity and inclusion, and we strive to create a culture that is welcoming and supportive of all employees. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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