Technical Escalations Specialist
4 weeks ago
About the Role:
We are seeking a skilled Technical Escalations Specialist to join our engineering team at FIS. As a pivotal member of our team, you will be dedicated to investigating and resolving complex technical issues within our SaaS or customer-facing software environments.
Key Responsibilities:
- Participate in an on-call rotation and respond within defined SLAs to incoming pages or tickets.
- Perform detailed investigations of escalated technical issues, employing a range of tools and techniques including scripting, SQL queries, operational configuration adjustments, and creating monitoring solutions.
- Contribute to the refinement of escalation processes and practices, identifying opportunities for improvement and innovation within the team's operations.
Requirements:
- A minimum of a Bachelor's degree or equivalent education, or equivalent work experience.
- Strong skills in scripting languages (e.g., Python, JavaScript), SQL, and operational configuration.
- Knowledge of monitoring tools and software debugging techniques.
- Ability to adapt to a rapidly changing environment and manage simultaneous projects with varying priorities.
- Experience in a technical support or engineering role within a SaaS or customer-facing software environment.
What We Offer:
- A competitive salary range of $84,820.00, reflecting the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location.
- Resources to invest in your community.
FIS is an Equal Opportunity Employer:
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
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