Customer Service Representative

3 weeks ago


Rockford, Illinois, United States Midland States Bancorp, Inc. Full time

At Midland States Bancorp, Inc., we are seeking a skilled Customer Service Representative to provide exceptional support to our customers via the telephone. This role is designed to ensure that customers receive outstanding service by answering questions, resolving problems, and processing requests related to banking services.

We offer a competitive salary of $45,000 per year, plus benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.

Job Description

This position provides quality customer service via the telephone, ensuring customers receive excellent service by addressing their inquiries and resolving issues in a timely and professional manner.

  • Respond to customer calls and emails in a friendly and courteous manner
  • Analyze customer needs and provide solutions to meet those needs
  • Process transactions and resolve issues related to banking services

The ideal candidate will have excellent communication skills, both verbal and written, and be able to work in a fast-paced environment. Prior experience in customer service or a related field is preferred.



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