Customer Service Representative

3 weeks ago


Copperas Cove, Texas, United States Intelogix Corporation Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual (English/Spanish) Customer Service Representative to join our team at InteLogix Corporation. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has strong communication skills in both English and Spanish.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, ensuring a positive experience.
  • Make outbound financial collection calls to persuade customers to make payments on past due accounts.
  • Collaborate with other departments to resolve complex customer issues and escalate as necessary.
  • Maintain up-to-date knowledge of products, services, and policies to provide accurate assistance.
Requirements
  • Fluency in both English and Spanish languages.
  • High school diploma or equivalent required.
  • Ability to remain engaged on the phone throughout shifts with minimal distractions.
  • Possess computer/technology savvy with the ability to operate multiple windows and tabs simultaneously.

The ideal candidate will have a strong passion for delivering exceptional customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment. We offer a competitive salary range of $15.00-$17.00 per hour, depending on experience.



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