Customer Service Agent

3 weeks ago


Copperas Cove, Texas, United States Intelogix Corporation Full time
About the Role

At Intelogix Corporation, we are seeking a skilled Customer Service Agent to join our team. As the primary point of contact for customers, you will provide exceptional service by addressing inquiries, resolving complaints, and guiding customers through solutions.

We offer a competitive salary range of up to $16.00/hour and a comprehensive benefits package that includes paid training, medical, dental, and vision insurance, paid time off, employee discounts, and career advancement opportunities.

In this role, you will serve as the primary point of contact for customers via phone, making outbound financial collection calls in addition to incoming calls from customers. You will also be responsible for maintaining a thorough understanding of products, services, and policies to effectively assist customers.

  • You will accurately document customer interactions and transactions across all tools/platforms.
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
  • Strive to exceed customer satisfaction goals and performance metrics.


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