Front Office Team Lead

6 days ago


Lafayette, Louisiana, United States Touchstone Medical Imaging Full time

The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties.

These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.


Key Responsibilities:

  • Manage the training and onboarding of new team members to ensure a seamless integration into the team.
  • Participate in the recruiting, interviewing, and hiring process to identify top talent.
  • Lead regular staff meetings and associate one-on-ones to foster open communication and collaboration.
  • Monitor and approve timecards to ensure accurate payroll processing.
  • Initiate and participate in staff performance evaluations and ongoing development of team members, including performance improvement plans, disciplinary actions, and terminations when necessary.
  • Define job responsibilities and specialty tasks to prioritize team efforts.
  • Develop and monitor the team's performance through a quality assurance process.
  • Establish employee schedules to provide for planned time off, ensuring adequate department coverage.
  • Complete other tasks and projects as assigned to support the team's success.

Requirements:

  • A high school diploma or equivalent is required.
  • At least 2-3 years of medical front office experience is required, preferably in a lead front office role.
  • Excellent customer service skills are essential.


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