Customer Service Representative

3 weeks ago


Hartsville, United States Terminix Service, Inc. Full time
About the Role

Terminix Service, Inc. is seeking a highly skilled Customer Care Specialist to join our team in Hartsville, SC. As a key member of our office team, you will be responsible for providing exceptional customer service to our clients and helping to keep our office running smoothly.

The ideal candidate will have prior call center and/or customer service work experience, with a proven ability to discuss services and speak knowledgeably to customers. They will also be able to upsell services to customers and work well under pressure to resolve any issues that may arise.

In this role, you will be responsible for handling medium to high call volumes, developing and nurturing customer relationships, and overseeing account management to prevent loss of customers. You will also be required to understand Terminix Service, Inc. services and products to clearly share with customers and offer solutions to meet their needs.

As a Customer Care Specialist, you will be part of a unique blend of a family business and major corporation, recognized for being among the top 10 pest control companies in the country. We invest in the people and communities where our employees live and work, and we believe in hiring extraordinary people and providing them with the opportunities and benefits they need to reach both professional and personal success.

Responsibilities
  • Handle medium to high call volumes managing inbound and outbound phone calls
  • Develop and nurture customer relationships to retain customers, build new business/customers, meeting and exceeding customers' expectations
  • Oversee account management maintaining a focus on customer service to prevent loss of customers / closed accounts
  • Understand Terminix Service, Inc services and products to clearly share with customers
  • Offer customer solutions with products and services to meet their needs and resolve any pest and other issues
  • General office duties, creating reports, assist with scheduling customer appointment, process payment and invoices
  • Utilize company vehicle to complete bank deposits, post office and other company business during the workday
Requirements
  • Prior call center AND/OR customer service work experience
  • Demonstrated sales ability
  • Ability to discuss service and speak knowledgeably to customers
  • Ability to upsell services to customers
  • Ability to work well under pressure and deal with difficult situations or customers to diffuse situation and help resolve the problem
  • Valid Driver's license required
  • Prefer prior Office experience, including billing, collections, sales, etc.


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