Customer Service Representative

4 weeks ago


Hartsville, United States Terminix Service, Inc. Full time
About the Role:

As a Customer Care Specialist at Terminix Service, Inc., you will be responsible for providing exceptional customer service to our clients and helping to keep our office running smoothly. Your primary responsibilities will include handling medium to high call volume, managing inbound and outbound phone calls, and developing and nurturing customer relationships to retain customers and build new business.

Key Responsibilities:
  • Handle medium to high call volume managing inbound and outbound phone calls.
  • Develop and nurture customer relationships to retain customers, build new business/customers, meeting and exceeding customers' expectations, helping identify services we offer to solve their problems, etc.
  • Further build brand loyalty and recognition.
  • Oversee account management maintaining a focus on customer service to prevent loss of customers / closed accounts.
  • Understand Terminix Service, Inc services and products to clearly share with customers.
  • Offer customer solutions with products and services to meet their needs and resolve any pest and other issues.
  • General office duties, creating reports, assist with scheduling customer appointment, process payment and invoices
  • Utilize company vehicle to complete bank deposits, post office and other company business during the workday.

About Us:

Terminix Service, Inc. is a locally owned, independent business with its home office in Columbia, SC. We provide exceptional Commercial & Residential Pest Control Services from 56 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are a unique blend of a family business and major corporation. We are recognized for being among the top 10 pest control companies in the country. But don't let size overwhelm you. Our senior leadership is from the second and third generations of the Knox family. When you join the Terminix Service team, you're among family. We invest in the people and communities where our employees live and work. We are not just in the BUG business, we're in the PEOPLE business.

What We Offer:

We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business, we know that our success comes from our people. Nearly half of our employees have worked with us for more than five years. We offer a full-time schedule, minimal pay discussions start at $15.50 hr. PLUS COMPETITIVE COMMISSION ON SALES. We also offer a generous health insurance package includes medical, dental & vision, a flexible spending account, life insurance, paid holidays, paid time off, a 401k plan with a match after 6 months, a profit-sharing plan, and more perks. We offer training from DAY ONE with New Hire Orientation at our HOME / CORPORATE office - hands on training with hotel with meals provided. NO OUT POCKETS COSTS for you. Plus, we offer college scholarships for dependents, and real opportunities for advancement.

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