Customer Service Representative

1 week ago


California, United States State Bank of India (California) Full time

Company Overview:

State Bank of India (California) provides a robust compensation package commensurate with experience, along with a comprehensive benefits offering that includes:

  • Fully Company-funded Medical, Dental, and Vision Insurance for employees and their families
  • 401K Retirement Plan with employer contributions
  • Completely Company-covered Life Insurance
  • Generous Paid Time Off including Vacation and Sick Leave with Rollover Option
  • Tuition Assistance Program
  • Flexible Spending Accounts
  • 11 Paid Holidays annually
  • AFLAC Insurance Options
  • Pet Insurance Coverage
  • A supportive business casual work environment
  • Complimentary Employee Parking
  • Free Onsite Gym Membership

Position Summary:

The role involves executing a range of customer service and sales tasks within the Virtual Branch & Contact Center, utilizing various digital communication channels (Live Chat, Video Banking, Audio, etc.). The successful candidate will deliver outstanding customer service remotely and support the Bank's Virtual Branch & Contact Center operations. Responsibilities include addressing customer inquiries regarding both business and consumer products and services, assisting with digital account openings, promoting and selling the Bank's offerings, and conducting research to resolve customer issues in line with Bank policies and regulations. Additionally, the role involves making outbound marketing calls to enhance customer engagement and promote products and services.

Key Responsibilities:

  • Deliver exceptional internal and external customer service while ensuring operational excellence in alignment with established SBIC standards.
  • Follow the Bank's domestic operating policies, procedures, and forms, as well as new program implementations.
  • Interact with customers primarily through the Bank's digital channels (Live Chat, Video, or Audio) to assist both business and consumer clients with online account openings, mobile and online banking, and debit card inquiries.
  • Maintain high professional standards in work processes and outcomes; ensure tasks are completed with attention to detail, and monitor work for accuracy and thoroughness.
  • Investigate customer inquiries and guarantee satisfactory resolutions. Address technical and procedural issues related to account openings and customer service transactions.
  • Keep records and logs for follow-up calls and lead generation as necessary.
  • Coordinate and attend customer appointments related to new and existing accounts.

Required Skills and Qualifications:

  • High School Diploma or GED equivalent
  • Minimum of 2 years of experience in banking, preferably in a Contact or Call Center environment
  • Familiarity with FIS core banking applications and subsystems
  • Strong verbal and written communication abilities
  • Excellent customer service skills with the capability to work independently and collaboratively
  • Well-organized and self-motivated to meet deadlines
  • Proficiency in Hindi is an advantage for customer interactions

We are committed to equal employment opportunities. All applicants will be considered for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, military or Veteran status, or any other characteristic protected by law.



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