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Customer Service Representative

2 months ago

California, United States State Bank of India (California) Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to provide exceptional customer service and support to our customers through multiple digital channels.

Key Responsibilities
  • Provide internal and external customer service and operational quality in support of established standards
  • Engage with customers primarily through digital channels and assist with business and consumer customers, online account opening, mobile and online banking, and debit cards
  • Achieve high-level professional standards with work processes and outcomes; complete tasks with all details involved; monitor and check work for precision, clarity, and completeness; produce quality results
  • Research customer inquiries and ensure satisfactory resolution; resolve technical and tactical issues related to account opening process, teller and customer service transactions
  • Maintain records/log for various follow-up calls/lead generation etc. as applicable
  • Set up and attend customer appointments relating to assistance with new and existing accounts
Requirements
  • High School Diploma/GED or equivalent
  • 2+ years of banking experience; preferably in a Contact or Call Center
  • Knowledge of FIS core banking application and sub-system
  • Excellent verbal and written communication skills
  • Excellent customer service skills and ability to work well independently and in teams
  • Must be well organized and self-driven to meet deadlines
  • Ability to speak Hindi to interact with customers a plus
Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.