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Client Support Specialist

2 months ago

Palmetto, Florida, United States HonorVet Technologies Full time
Job Title: Customer Service Assistant
Duration: Temporary Position
Location: Remote
Hours: Standard Business Hours

Job Overview:

We are seeking a dedicated Customer Service Assistant to enhance our customer support operations. This role is essential in ensuring that our clients receive the highest level of service.


Key Responsibilities:
  • Assist in managing customer inquiries and support requests.
  • Utilize SAP for billing processes and customer account management.
  • Collaborate with Customer Service Associates and the Customer Service Manager to streamline operations.
  • Gather and organize customer documentation for system uploads.
  • Schedule appointments and follow up with customers as needed.

Qualifications:
  • Minimum experience in customer service and billing.
  • Proficient in Microsoft Office Suite, particularly Excel.
  • Ability to work independently and manage multiple tasks efficiently.