Student Support Coordinator

1 month ago


Palmetto, Florida, United States Life Surge Full time
Job Title: Student Support Specialist

At Life Surge, we are seeking a highly motivated and customer-focused Student Support Specialist to join our team. This role will play a critical part in ensuring the satisfaction and success of our users.

Key Responsibilities:

  • Provide timely and effective support to address inquiries, resolve issues, and enhance the overall user experience on our platform.
  • Proactively welcome new students and take them through an exceptional admissions experience.
  • Troubleshoot, evaluate, resolve, and triage calls and support issues per company guidelines.
  • Support all student access to applicable platforms, including online student communities and online student classes.
  • Provide support activity, including resetting of passwords, software setup, and internet connectivity.
  • Support online classroom components, including event management, recordings, instructor support, and provide feedback regarding the quality of online instructor delivery.
  • Input data into student support tracking systems or CRM relative to online education and student support.
  • Support reporting requests for management and continuously seek opportunities to enhance customer support processes and procedures to improve efficiency and effectiveness.

Requirements:

  • Work-related experience required in the areas of customer service, contact centers, customer support, and database administration.
  • Computer proficiency, including Windows PC, Internet Navigation, CRM Experience (HubSpot, etc.), and Microsoft Office products.
  • Excellent oral and written communication skills required (answering phones, monitoring/supporting virtual classrooms, answering emails, and responding to verbal requests).

Additional Requirements:

  • A desire to support students and apply critical thinking to resolve their issues.
  • Must be very detail-oriented, able to handle multiple tasks simultaneously, and able to adapt to shifting priorities.
  • Adjust hours based on market needs.
  • Maintain a friendly and professional demeanor.
  • Entry-level knowledge in computer hardware and software technology.

Benefits:

  • Health, Dental, Vision, Life, Holiday, and Paid Time Off.
  • Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment.
  • High-level performers, disciplined, and self-motivated people will do VERY WELL in this environment.

LIFE SURGE is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.



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