Healthcare Operations Manager

2 weeks ago


Lexington, Kentucky, United States Employment Solutions Inc Full time
Job Overview

Employment Solutions Inc is seeking a highly skilled Clinic Manager to oversee the daily operations of our outpatient behavioral health clinic. As a key member of our team, you will be responsible for ensuring the smooth functioning of our clinic, managing administrative tasks, and providing exceptional client care.

Responsibilities
  • Lead the daily operations of the clinic, ensuring seamless execution of referrals, screenings, scheduling, and front office processes.
  • Develop and implement policies, procedures, and protocols to ensure compliance with accreditation standards.
  • Manage administrative tasks, including incoming calls, scheduling, referral requests, record-keeping, and client co-payments.
  • Coordinate the scheduling of initial client appointments for clinic staff.
  • Perform initial screenings of clients into clinic services upon referral.
  • Foster a positive work environment through leadership and support to the team.
  • Assist with weekly treatment team meetings and monthly staff meetings for ongoing training and development.
  • Coordinate verification of client service benefits with offsite personnel.
  • Ensure delivery of high-quality client care in accordance with clinic accreditation standards.
  • Monitor patient satisfaction and address concerns or complaints.
  • Work collaboratively with the multidisciplinary team to coordinate client care and service delivery.
  • Manage the collection of payments from clients for copays, coinsurance, or self-pay amounts due for services.
  • Maintain ordering of clinic office supplies.
  • Facilitate client satisfaction surveys and maintain data in accordance with clinic accreditation standards.
Qualifications
  • Proven experience in healthcare management, preferably in a behavioral health setting.
  • Strong leadership, organizational, and communication skills.
  • Ability to multitask, make sound decisions, and manage the pace and volume of an outpatient behavioral health clinic.
  • Proficiency in using electronic healthcare software.
Benefits
  • 401(k) plan with matching contributions.
  • Dental and health insurance.
  • Health savings account.
  • Life insurance.
  • Paid time off.
  • Vision insurance.
Work Schedule
  • 8-hour shift.
  • Monday to Friday.


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