Customer Service Representative

4 days ago


La Jolla, California, United States CJ Charles Jewelers Full time
Job Overview

CJ Charles Jewelers is a luxury jewelry retailer seeking a skilled Customer Service Representative to provide exceptional client experiences. This role involves assisting clients with product and service information, resolving technical issues, and maintaining high standards of customer satisfaction.

Key Responsibilities
  • Consistently meet or exceed monthly service targets by delivering outstanding customer service, solid product knowledge, and maintaining excellent inventory levels.
  • Negotiate and handle objections with ease while providing a friendly environment for clients.
  • Cultivate new and existing client relationships through exceptional service and accurate data capture.
  • Appropriately resolve client issues/concerns and escalate as needed to Management.

Requirements:

  • 2-5 years of experience in luxury retail, service, or hospitality environment.
  • General knowledge of jewelry & watches.
  • Ability to work in a fast-paced retail store environment.
  • Computer and internet savvy, with MS Office experience required.
  • Excellent interpersonal and communication skills.

Estimated Salary Range: $50,000 - $70,000 per year, depending on location and experience.



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