Department Supervisor

3 weeks ago

Queens, New York, United States H&M Group Full time
About the Role

As a Department Supervisor at H&M Group, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store.

Key Responsibilities
  • Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
  • Represent the H&M brand positively during customer interactions.
  • Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them.
  • Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
  • Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
  • Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
  • Ensure all admin routines for both people and operations are handled in a correct way.
  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc.
  • Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
  • Retain and share your knowledge and skills with the Store team.
  • Collaboration, planning & teamwork with in-store Visual Merchandiser team.
  • Give & receive feedback with your colleagues to learn, develop & support each other.
  • Regular communication to store colleagues to inform, motivate and inspire - daily, weekly meetings, etc.
  • Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
  • Secure a clean and tidy sales floor and back of house including stockroom areas.
  • Ensure high fashion quality, visual and commercial product presentation, with good garment care.
  • Secure good stock levels and provide input on allocation to Area team.
  • Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
  • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc).
  • Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store.
  • Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc).
  • Responsible for opening & closing of store daily.

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