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Night Reception Specialist

2 months ago

New Brunswick, New Jersey, United States Hotel Resource Full time

Position Overview

The Overnight Guest Services Coordinator plays a crucial role in ensuring a seamless experience for our guests at Hotel Resource. This position involves welcoming guests with a warm and genuine greeting, managing check-ins and check-outs, and handling reservations with precision.

Company:

Hotel Resource

Location:

United States

Category:

Hospitality

Employment Type:

Full-Time

Key Responsibilities:

  • Provide exceptional service to guests, ensuring their needs are met promptly and courteously.
  • Manage guest check-ins and check-outs efficiently, including posting charges to guest accounts.
  • Handle incoming calls and assist with inquiries regarding hotel services and local attractions.
  • Coordinate transportation arrangements and provide information about the hotel and surrounding area.
  • Communicate effectively with other departments to resolve guest issues and enhance service delivery.

Qualifications:

The ideal candidate will possess:

  • A minimum of 2 years of experience in a front desk or customer service role.
  • Strong verbal and written communication skills.
  • Excellent grooming and adherence to dress code standards.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits:

We offer a comprehensive benefits package that includes:

  • Medical and Dental insurance options.
  • Access to Benchmark University for personal and professional growth.
  • 401K matching to support your financial future.
  • Discounts on hotel stays and various retail partnerships.
  • Paid Time Off and Employee Assistance Programs.

At Hotel Resource, we are committed to fostering a diverse and inclusive workplace where every employee is valued. We look forward to welcoming dedicated individuals who share our passion for exceptional guest service.