Service Delivery Coordinator
1 day ago
We are seeking a highly organized and detail-oriented Service Delivery Coordinator to join our Provider Services team at HMSA. In this role, you will be responsible for coordinating and resolving inquiries from providers, ensuring timely and accurate communication and resolution of issues.
Key Responsibilities- Provider Inquiries and Resolution
- Respond to provider inquiries via phone, email, fax, and mail, utilizing various computer systems to access and interpret data.
- Escalate complex issues to designated teams for further research and resolution.
- Track and follow up on open inquiries referred to other units.
- Administrative Support
- Assist Provider Services staff with attribution and payment inquiries, utilizing databases and platforms such as Microstrategy, QNXT, and Coreo/Cozeva.
- Perform various administrative tasks, including receiving and distributing mail, ordering office supplies, and filing documents.
- Logistical Support
- Coordinate department staff's access requests to HMSA locations and systems.
- Coordinate equipment procurement, installation, and moves.
- Send and receive faxes, input RSVPs for events, and reserve A/V equipment.
- Outreach and Communication
- Perform member and provider outreach via phone, email, fax, and mail in support of department and corporate campaigns and special projects.
- Create and maintain electronic files to track inquiries and outreach.
- Training and Development
- Assist manager with creation, review, and modification of workflows and processes.
- Train new hires on departmental procedures and policies.
#LI-Hybrid
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