IT Support Specialist Level II
2 months ago
We are seeking a highly skilled IT Support Specialist-Level II to join our team at MicroTech Systems, a leading provider of IT support services in Boise, ID. As a key member of our team, you will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, hardware, and line of business applications.
Key Responsibilities- Installation and configuration of all Microtech tools
- Perform system backups and recoveries for SQL and Exchange
- Infrastructure installation, configuration, administration, and troubleshooting
- Expertise with Internet, firewall, switch, and WiFi
- Understanding of VLAN and basic administration
- Installation, configuration, and administration of Windows Server, server roles, and Active Directory
- Understanding of Hypervisor
- Proficiency in Network printing
- Office 365 installation, configuration, administration, and troubleshooting
- Understanding of PowerShell and Scripting
- Bachelor's degree (or equivalent level of experience within IT) is preferred
- MSP experience preferred
- Five years minimum of related IT support experience, including but not limited to:
- Office 365 installation, configuration, administration, and troubleshooting
- Microsoft Windows Server/Active Directory/configuration/administration/troubleshooting
- Microsoft Exchange
- Scripting knowledge and experience
- PowerShell knowledge
- Hypervisor understanding/administration
- Advanced installation, maintenance, troubleshooting of various backup solutions
- Advanced desktop, server, LAN, and WAN troubleshooting and maintenance
- Technically savvy with strong time management skills
- Experience troubleshooting issues and achieving solutions
- Maintain superior client relations
Lyra Technology Group is a family of industry-leading technology service businesses. Our companies are operated independently by exceptional management teams. We never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
We hold a controlling stake in 60 companies and employ over 600 team members across the Northeast, Midwest, and Eastern Canada. Each company is led by its own management team, and we are incredibly proud of the work they do.
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