Customer Service Representative
6 days ago
At Associated Bank, we're committed to fostering a culture of inclusivity and respect where diverse perspectives are valued and recognized as essential to our success. If you thrive in an environment that encourages your growth and development, then this role may be the perfect fit for you.
We invite you to explore this opportunity below:
As a key member of our team, you'll provide exceptional customer service by consistently adhering to common courtesies and delivering the brand promise with every interaction. You'll efficiently and accurately process customer transactions while adhering to all required policies and procedures. Additionally, you'll support the sales process in the branch by identifying customer needs, promoting current offers, and referring customers to colleagues for assistance with financial solutions. You'll also provide awareness and, if necessary, demonstration of all channel capabilities and the overall benefits to the customers.
This role requires:
- Performing customer banking transactions, identifying and servicing customer needs, and resolving issues.
- Supporting the sales process by referring customers in need of additional financial solutions.
- Sharing product and service promotions and new opportunities with our customers.
- Answering customer questions to ensure satisfaction and safety.
- Servicing vault, night drop, and ATM machines, as assigned.
To be successful in this role, you'll need:
RequirementsEducation
- High School or equivalent combination of education and experience. Required
Experience
- Less than 2 years Demonstrated customer service skills and computer experience. Required
In addition to competitive salaries, we offer a comprehensive benefits package that includes:
- Retirement savings plans (401(k) and Pension).
- Paid time off to volunteer in the community.
- Diversity-focused Colleague Resource Groups.
- Professional development and advancement opportunities.
- Bonus benefits, including well-being programs, parental leave, an employee stock purchase plan, military benefits, and more.
- Personal banking, loan, investment, and insurance benefits.
Associated Bank serves over 120 communities throughout Wisconsin, Illinois, and Minnesota. We consider our employees critical to our continued success. Our goal is to create a work environment where colleagues can grow and develop to their fullest potential.
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and valued. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
This position comes with a salary range of $35,000 - $45,000 per year, depending on qualifications and location.
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